Portal Home > Knowledgebase > Control Panel (cPanel) > I ordered an SSL or static IP and now my site is down.
When you order an SSL we assign a static IP to your account. A static IP is required for securing the traffic between your website visitors and your website. The SSL encrypts the session between the visitor and your site. When we assign a static IP, the new information about where the site is located has to propagate across the internet, this usually takes around four hours.
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